Frequently Asked Questions
IMPORTANT FAQ INFORMATION – PLEASE READ CAREFULLY
Cart Hold: There is a short, 10-minute cart hold. We strongly suggest creating an account at Eventbrite.com, signing in before tickets go live, and not closing your Eventbrite window.
Children: Children (17 and under) can attend the show with a children’s ticket and must enter at the same time as the accompanying parent/guardian. Children aged two and under are admitted free. Children must ALWAYS be accompanied by a parent/adult guardian and will not receive a swag bag. Children that want swag bags, must purchase as General Admission ticket and will not be let in early, regardless of parent’s admission time.
Diversity and Inclusion: At Polish & Beauty Expo we believe a diverse world is a beautiful world. We believe that everyone – no matter who you are or who you love or where you are from – has a right to feel welcome at our events.
Hotel: We currently have a room block at EVEN Hotel Tinley Park for Friday, Saturday, and Sunday evening. See website for pricing and booking links. https://polishandbeautyexpo.com/elements/hotel-information/
Lanyards: Lanyards will be handed out at the door upon check-in. Please bring your photo ID and download the Eventbrite app or print your ticket to expedite the check-in process.
Nail Polish Making Workshop/Meet & Greet: On Saturday, July 13th there will be workshops and an evening meet & greet. Tickets for those events are sold separately (your Sunday ticket does not include admission to the workshop or meet & greet event).
Parking: Parking is free.
Payment Type Accepted: PayPal or a credit card through PayPal. We do not process CC’s ourselves.
There will be a total of 160 VIP Swag Bags between the VIP and VIP bundles. You MAY purchase as many tickets as you want, but you are only eligible to claim ONE Swag Bag, regardless if you hold both VIP and General Admission tickets. If you are purchasing a ticket for a friend or a group, you must enter the name and information for each person, and each ticket. After purchasing, you must then transfer each ticket on Eventbrite to someone else, and they must be present to claim their own VIP bag.
Every VIP and General Admission ticket purchased in advanced will be guaranteed a swag bag. In the event we sell out of general admission tickets with product included, we reserve the right to cap general admission tickets, based on sales. Basic Admission tickets will be available and include shopping bag and brochure. SWAG BAGS WILL NOT BE SHIPPED, and bags unclaimed by 4PM CST Sunday will be added to door prizes or sold.
Ticket Availability: General admission, basic admission and children’s tickets will be available at the door if we have not reached capacity. The at-the-door tickets may not include product. Only applicable tickets purchased online are guaranteed to include product.
Tickets, Refunds, Transfers:
Tickets are refundable until 30 days before the event. Please ensure that your email address is correct when purchasing, as tickets, confirmations, and refunds will be sent via email to the PayPal email address provided.
Tickets are transferable. To transfer tickets, you MUST EDIT THE TICKET information online after purchase, with the other person’s name. Ticket transfers are done between the ticket seller and buyer. Polish & Beauty Expo will not be involved in this process. You can transfer tickets up until June 30th, 2024, directly on the Eventbrite site. Through July 6th, 2024, you can transfer tickets by contacting the organizer, but printed name badges may not be available for late transfers.
Please either download the Eventbrite.com app (so that we can scan your ticket), or bring your printed ticket with you along with your photo ID.
You will be allowed entry at the time specified by your ticket type. No Exceptions.
All tickets have in-and-out privileges.
Your ticket gives you entrance to your ticketed event. In the event you do not pick up your swag bag, class kit, or meet & greet item, we reserve the right to sell or raffle said item after 4PM Sunday. No swag will be mailed, nor are refunds due if you do not show.
VIP Tickets & Swag Bags: No matter how many VIP tickets you have, there is only ONE VIP BAG PER PERSON. Valid photo ID must be presented to claim your VIP Swag Bag. NO EXCEPTIONS.
Taxes and Fees: Eventbrite’s ticketing service fee, Cook County, and Illinois sales taxes will be charged by Eventbrite and added to your ticket cost.